TrailLink Frequently Asked Questions
What's the difference between the TrailLink website, the Unlimited subscription, and the TrailLink app?
TrailLink website: A signature endeavor of Rails-to-Trails Conservancy is TrailLink.com, which provides a searchable database of more than 25,000 miles of trail around the country. Registration for the TrailLink website is free and allows you to:
- view our interactive maps online,
- save your favorite trails to your account,
- share your trail photographs, as well as reviews of your trail experiences, and
- submit new trails to the website or edit existing trail descriptions.
TrailLink app: The TrailLink iPhone app, available on the App Store, offers all of the features of TrailLink.com in an easy-to-use format for mobile devices. It also provides the ability to purchase and download individual maps for offline use out on the trail. The TrailLink app itself, as well as your first trail map download in the app, are free. Additional maps cost two tokens each.
TrailLink Unlimited: In addition to all of the basic features of TrailLink.com, the TrailLink Unlimited annual subscription allows you to download an unlimited number of maps for offline use in the iPhone app or GPS units. It also provides the ability for you to create your own custom digital trail guides and custom routes on the website. The cost is $29.99 per year.
How do I download the TrailLink app?
The TrailLink app is available on the iTunes store. Open iTunes, go the iTunes Store, and search for TrailLink on your PC or laptop. On your iPhone or iPad, you can open the App Store icon on your home screen and search for TrailLink to install the app. Note that the TrailLink app is only available on smartphones that have iOS7 installed.
How much does it cost to download a trail map in the TrailLink app?
The TrailLink app itself, as well as your first trail map download in the app, are free. After you download your first map, a token screen will automatically appear, so that you can purchase tokens for additional maps. Each TrailLink map requires two tokens. Tokens may be purchased in the following bundles:
3 Token Pack: $1.99
7 Token Pack: $3.99
15 Token Pack: $7.99
If you plan to download several maps, you may be interested in TrailLink Unlimited, a digital subscription for $29.99 per year, which not only allows you to download unlimited maps for offline use in the iPhone app or GPS units, but also provides the ability for you to create your own custom digital trail guides and custom routes on TrailLink.com.
In the TrailLink app, what's the difference between a map that has been "Unlocked" and one that has been "Downloaded"?
Your first free trail map, as well as any subsequent trail maps that you purchase with tokens, will appear in the Unlocked screen of the TrailLink app. The trail will be listed on the Downloaded screen only once you have taken the additional step of downloading the map for offline use.
I purchased a map in the TrailLink app, but can't find it. Where is it?
Go to the slider menu screen in the TrailLink app and select My Trails. The trail that you purchased should be listed in the "Unlocked" column. Select it. You should now see a green "View Map" button on the trail detail screen as well as a blue "Download for Offline Use" button. Click the Download button. Once the map is downloaded, it will be listed under the "Downloaded" tab on the My Trails screen.
When will the TrailLink app be available for Android devices?
A TrailLink app for Android devices is in the works. We anticipate its launch in summer 2014.
How do I reset my TrailLink password?
Go to the Forgot Password page on TrailLink.com and enter your email address. You'll be emailed a link to change your password. Note that the link will expire a few hours after it's sent, so if you see an error message when you click the link, go back to the Forgot Password page and begin the process anew. Note that passwords are case sensitive and must be a minimum of 8 characters.
I didn't receive the reset password email. What should I do?
First, check your junk mail folder; it's possible that the email was delivered there. If you still don't see the message, you can change your password in your TrailLink profile if you remember your old password (see the instructions to do so below). If you don't remember your password and haven't received the reset password email, contact TrailLinkSupport@railstotrails.org for assistance.
To reset your password in your TrailLink profile: First, log in to the website with your username and current password. Once logged in, you should see "Hello" appear at the top of the TrailLink website along with your username. Click on your username to enter your profile, then click the green "Edit Profile" link. In the next screen, enter your current password and the new desired password where indicated. Note that TrailLink passwords are case sensitive and must be a minimum of 8 characters. When finished, click the green "Save profile" button at the bottom of the screen.
How do I change my TrailLink username?
Unfortunately, at this time our system does not support updating usernames after they have been registered. We understand that this can be an inconvenience for some users, and hope to add this feature in the future. Until that time, if it is critical for you to change your username, we suggest re-registering with your preferred username using a different email account.
The TrailLink website won't recognize my email address. What should I do?
If your email address has recently changed, or you have more than one email address (such as a work email and a personal email), try logging in with your old or alternate email address. Once you log in, you'll be able to update your email address in your TrailLink profile. If that doesn't work, please contact TrailLinkSupport@railstotrails.org for assistance.
My email address has changed. How do I update my contact information?
You can update your contact information in your TrailLink profile. To access your profile, first log in with your username and password. Once logged in, you should see "Hello" appear at the top of the TrailLink website along with your username. Click on your username to enter your profile, then click the green "Edit Profile" link to make any changes. When finished, click the "Save profile" button at the bottom of the screen.
I'm logged in to TrailLink, but it keeps asking me to reset my password when I try to view a map. What should I do?
Try clearing out the cache and cookies in your internet browser, then log in again. You should be able to find instructions for clearing your browser's cache and cookies in your browser's Help menu at the top of your screen. Instructions for a variety of internet browsers can also be found online.
The buttons on TrailLink are being unresponsive. What should I do?
How do I delete my TrailLink account?
To stop using the free TrailLink website, simply click the "Log out" button in the top right-hand corner of the website.
If you have purchased a TrailLink Unlimited annual subscription, but wish to cancel it, please contact TrailLinkSupport@railstotrails.org.
To opt out of our email communications, please send a message to TrailLinkSupport@railstotrails.org that you wish to unsubscribe.
I'm an RTC member, but I can't log in to TrailLink; why?
Your RTC online membership credentials are different than our TrailLink website credentials. Therefore, the login that you use for our member website (railstotrails.org) doesn't provide access to TrailLink.com. To obtain login information for TrailLink, simply fill out the brief online registration form.
Does my donation allow me access TrailLink?
Thank you for your support! Your donation entitles you to all the member benefits that the Rails-to-Trails Conservancy has to offer. However, since the TrailLink registration process is different than the RTC membership process, you'll need to register for TrailLink separately. To obtain a login for TrailLink, you will need to complete this brief online registration form.
How do I print the map I see on TrailLink?
Go to the File menu of your internet browser (upper left-hand corner) and select Print. This will print what is currently shown on your screen. You can zoom in and out of the map and then click Print again to print different sections of the map.
When I'm viewing a trail map, how do I see where any nearby trails are?
When viewing a trail's map on TrailLink, you can see nearby trails by clicking the green Legend button above the map. In the Legend menu, check the box for "Nearby Trails" and they will appear on the map. Click the Legend button again to close the menu.
How do I obtain directions to a trail?
Visit the trail's page on TrailLink and click the trail's green "View Map" button. In the trail's map, click on any of the marked waypoints along the trail (the white round bubbles) that are closest to where you want to access the trail. When you click on the waypoint, a box will come up asking for the address of where you're coming from; enter a street name or address of your starting point, then select your mode of transportation (i.e., Driving), and click the green "Get Directions" button. Written turn-by-turn directions for how to get from there to the waypoint will appear, as well as a blue line in the map marking the route.
I'm planning a long-distance trip across the country. How can I plan my route using TrailLink?
You can use our national map to see how trails link up across the country to plan your route. To do so, go to TrailLink.com and click on "Explore Trails" in the top menu, then click "Browse the Map." Our national map will come up centered on Washington, DC, but you can zoom out to see trails in other areas. At first, the map will only be populated with circular icons that you can click to find more information about a particular trail. To view all the trail routes in the national map, click the green "View All Trail Paths" button in the lower right corner of the map. The trail routes will then appear as red lines.
If you only want to see certain types of trails, such as only rail-trails or only paved trails, click the "Filter results by" button directly above the map, then check the box for whichever filters you want to apply to your search.
Additionally, you may wish to explore our Hall of Fame rail-trails, many of which are quite long.
How do I save trail information?
To use TrailLink's "Save Trail" feature, you must first be logged on to the website. Next, navigate to the trail that you're interested in and click the "Save Trail" link next to the red heart icon in the top-left corner of the trail's page. (If you are not logged on, the heart icon will not appear.) The trail will then be saved in your "My TrailLink" profile.
To access the trails that you've saved, navigate to your TrailLink profile by clicking on your username at the very top of the TrailLink homepage (next to the words "My TrailLink"). Once you're in your profile, you can click the green "My Trails" tab to view all the trails that you've saved; click on any trail in the list to navigate directly to that trail page.
I don't want to see all of the waypoints marked on the trail map; how do I get rid of them?
To suppress the waypoint symbols that appear on TrailLink maps: click the green Legend button directly above the map. Uncheck the boxes for any symbols that you do not wish to appear on the map, then click the Legend button again to close the menu.
I don't see a trail that I know about listed on TrailLink. How do I suggest it for your website?
We welcome suggestions of trails to add to TrailLink! Please use our online trail submission form to do so. (Note that you will have to be logged on to the website to use the form.) Trails must meet certain standards to be included on TrailLink; these criteria are listed on the right-hand side of the submission form. For example, we're looking for multi-use trails that accommodate a variety of trail-goers; hiking-only trails will not be accepted. Trails must be a minimum length of 0.5 mile and we prefer trails with a fully developed surface, rather than rough-hewn dirt footpaths or single-track mountain biking trails.
Once the form is submitted, it typically takes staff about 2 weeks to process the submission and post the trail to TrailLink. If you have any questions about the process, please contact TrailLinkSupport@railstotrails.org for assistance.
I tried to submit a trail photo online, but it's not going through. What should I do?
Photos are not automatically accepted for publication on TrailLink. They are manually reviewed by TrailLink staff during normal business hours, so please note that there will be a delay between the time that you submit your photo and when it appears online. Most often when photo submissions do not go through, it's because its file size is too large. Photos submitted to TrailLink must be 8 MB or smaller.
Can I walk my dog on the trail?
Policies about dogs are up to each trail's managing agency, which is often a city or county parks and recreation department. On TrailLink, we typically list the websites for these types of organizations in the "Explore Related Content" section on each trail's page, so that you can contact them for information. Additional resources for finding dog-walking trails are: Bring Fido and Hike With Your Dog.
Don't see your question answered here? You can send any TrailLink-related questions to TrailLinkSupport@railstotrails.org.